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Project Summary
Lean Project Name
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Unique ID
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Lean Project Description
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Lean Project Summary
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Kier’s IBIP data reporting improvement project aimed to streamline behaviour observation data using Lean tools such as value stream mapping and a fishbone diagram. Key issues identified included slow manual processes and limited insights. A Pugh matrix was used to guide the selection of process automation, leading to the introduction of Power BI for real-time analysis and reporting. This reduced feedback times, improved the identification of behaviours, and supported strategic decision-making in RDP projects. Documented workflows, ongoing training, and regular reviews help to sustain improvements, promote consistency, and drive continuous development within high-performing teams.
Lean Project Benefits Summary
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The Kier IBIP data reporting project delivered key benefits: automation and Power BI enabled faster, real-time data analysis, reducing feedback turnaround and improving decision-making on Kier’s RDP projects. Process improvements led to more consistent observation, effective identification of behaviours, and streamlined reporting. Ongoing training and clear workflows help to sustain results and promote continuous improvement across teams. Notably, the project achieved a total cost saving of £3,300 within weeks of implementation, demonstrating tangible financial and operational impact for the business.
Roads Period Efficiency Reported
RP1 2015-2020
RP2 2020-2025
RP3 2025-2030
N/A
Efficiency Value Assured
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Efficiency Register ID
Project Cover Image
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Lean Construction Development Programme (LCDP) Project
Lean Construction Development Programme (LCDP) Project
No
Lean Construction Development Programme (LCDP) Project
Yes
Supplier
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Contact Email
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Stakeholders involved in project
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Stakeholders Involved - Other
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Problem Solving Strategy (DMAICT)
Define
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IBIP (Improving Behaviours Improving Performance) is a framework for observing, recording, and analysing team behaviours to strengthen high-performing teams. The current IBIP process is inefficient, with slow data collection and poor analysis, hindering the identification of leading and limiting behaviours within projects. Improving and standardising IBIP and its data analysis will help teams embrace positive behaviours, leading to better project results, decisions, and accountability. Key dependencies are improved data collection, effective analysis tools, active participation, and strong feedback. IBIP focuses on trust, communication, decision-making, accountability, improvement, and innovation.
Measure
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The IBIP process typically starts when there is a request for an IBIP observation. The IBIP behaviour observation is carried out based on the IBIP 6 behaviours which are Communication & Engagement, Accountability, Decision making, Trust & Respect, Constructive Challenge, Improvement & Innovation. These are ranked from Leading to Damaging, which helps the IBIP Coach identify positive behaviours that can be celebrated and those that required improvement. Using value stream mapping, we found the current process to be slow—feedback typically takes 3-7 days to reach meeting participants and be uploaded onto the IBIP RDP system. This delay reduces the timely impact of feedback. Our baseline metric is the 3-7 day turnaround time from observation to feedback delivery. Quicker feedback would help reinforce positive behaviours and address issues sooner.
Analyse
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To resolve the issues in the IBIP data collection and analysis process, Lean methodology tools used included value stream mapping and a fishbone diagram. Value stream mapping was used to map out each step in the current process, exposing delays such as the 3–7 day feedback turnaround. The fishbone diagram helped identify root causes for inefficiencies, highlighting manual processes, lack of automation, limited use of digital tools, and poor data integration. Key issues observed were: slow manual data entry, no real-time data aggregation, limited analytical capability, inconsistent feedback delivery, and a lack of meaningful data trends to inform decisions. These root causes contribute to delays, missed opportunities for timely interventions, and prevent strategic decision-making based on reliable insights.
Improve
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Actions taken included using a Pugh matrix to assess alternative solutions against the current IBIP process. Process automation was chosen and implemented, introducing Power BI for efficient data analysis. This enabled quicker data collection, easier identification of behaviour trends, and automated reporting. Positive impacts include a reduced feedback turnaround time, enhanced visibility of leading and limiting behaviours, and improved decision-making for RDP projects. Teams can now quickly celebrate strengths and address areas for improvement, supporting high performance and better project outcomes. Automation has provided timely, actionable insights and fostered a culture of continuous improvement. Effective data analysis of the data can highlights leading and limiting behaviours within RDP project to deliver a positive operational outcome.
Control
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Ensuring consistency in a new improvement process is essential for achieving reliable and sustainable results. We promote this consistency by clearly defining the IBIP improvement process including the steps, activities, and desired outcomes. Documenting the process will provide a clear roadmap for all involved and ensure everyone is working towards the same goals. We have also provided comprehensive training to all individuals involved in the improvement process on the standardized procedures and workflows. Regularly update training materials as needed to reflect any changes or improvements. we are continuously seeking improvement by regularly evaluating and refining the process to ensure it remains effective and consistent over time. Key technical measures include keeping automation tools updated and ensuring data accuracy in Power BI reports. This approach supports ongoing reliability and positive results.
Transfer
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The IBIP improvement project showed that standardising and automating IBIP data reporting, especially using Power BI, greatly boosts efficiency, insight, and team engagement. Consistent processes and regular training ensure everyone understands and follows best practice. Key improvements included automating data collection, introducing real-time reporting, and clearly defining the observation and feedback workflow. With hindsight, it is advise to engage stakeholders early, document every change, provide hands-on training, and review processes frequently to spot further improvements. IBIP data reporting improvement project has been shared and implemented across RDP major projects.
What Lean Tools & Methodologies were used for your Lean Project?
If Other, please specify
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Other Project Benefits
Meeting the needs of all users
Meeting the needs of all users - Other
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Improving safety, health & wellbeing for all
Improving safety, health & wellbeing for all-Other
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Delivering better environmental outcomes
Delivering better environmental outcomes - Other
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Sustain a well-maintained and resilient network
Sustain well-maintained & resilient network- Other
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Providing fast and reliable journeys
Providing fast and reliable journeys - Other
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Achieve efficient delivery
Achieve efficient delivery - Other
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Project Detail
National Highways Directorates involved in project
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Division
Scheme Name
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Scheme PIN
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Was a Departure Required?
Was a Departure Required?
No
Was a Departure Required?
Yes
DAS Reference
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